Terms and Conditions

1. Seller's contact details
Name: Satomar, s.r.o.
ID NO.: 29201586
DIC: CZ29201586


Contact address for correspondence, sending complaints and returning goods within 14 days:

Satomar, s.r.o.
Hájecká 1068/14 (premises of Daite, Aiseco)
618 00 Brno - Černovice

Opening hours: Mon-Fri, 9am-3pm

The Seller undertakes to respond to written or electronic correspondence from the Buyer immediately, within two working days at the latest.

2. General information
The information about the goods and the price given by the seller is binding except in the case of obvious error. Prices are presented inclusive of all taxes (e.g. VAT) and charges, except for the cost of delivery of the goods.

Information on accepted payment methods is given at the foot of the website. The seller does not require any fees depending on the payment method.

Acceptance of an offer with an amendment or deviation is not acceptance of the offer.

Confirmation of the content of a contract concluded in a form other than in writing, which shows deviations from the actual agreed content of the contract, has no legal effect.

Acceptance of unsolicited performance by the buyer does not constitute acceptance of the offer.

Unless expressly stated otherwise, the photographs shown on the website correspond to the goods sold.

By placing a binding order, the Buyer confirms that he accepts the Terms and Conditions for the delivery of goods announced by the Seller. Relations between the Buyer and the Seller are governed by these Terms and Conditions, which are also binding on both parties.

3. Ordering goods and services
We offer you the possibility to buy directly from your home, where you can shop around the clock. You can order easily and conveniently by using the shopping cart, by phone, by e-mail or by writing to us.

The subject of the contract is only the goods specified in the purchase contract - order. Dimensions, weight, performance, capacity and other data given on our website, in catalogues, brochures and other printed materials are non-binding and based on manufacturers' data. In case of discrepancies, we will of course contact you.

We undertake to deliver to our customers only goods in perfect condition and in accordance with the specifications or characteristics customary for the type of goods, complying with the standards, rules and regulations in force in the Czech Republic, and also properly equipped with Czech instruction manuals, warranty certificates and lists of after-sales service centres if this is customary for the type of goods.

A condition for the validity of our electronic order is the completion of all required data and details specified in the order form. The order form is also a draft purchase contract, where the purchase contract itself is subsequently formed by the delivery of the goods. Formal confirmation of the order by the seller is required to conclude the purchase contract. In individual cases, especially the more costly ones, the Seller reserves the right to create a contract by confirming the order preferably in person or by telephone and the payment of a financial deposit by the Buyer.

In the event of a significant change in the foreign currency exchange rate or a change in the price or the range of goods supplied by the supplier during the period in which the goods were ordered, our company has the right to modify the order in agreement with the buyer or to unilaterally withdraw from it with immediate effect. We reserve the same right in the event that the manufacturer ceases to supply the ordered product or launches a new version of the product or significantly changes the price of the product.

In the event that an order is placed by the buyer at an incorrect price (the price does not correspond to the usual price), the customer will cancel the order and be offered the opportunity to order the goods at the usual price with a price reduction of 5%. The seller is obliged to inform the buyer immediately of the price change before cancelling the contract and to try to reach an agreement, in which case the seller is entitled to cancel the contract if no agreement on the new price is reached with the buyer.

4. Confirmation of order
The order is received within 24 hours, the order confirmation will be sent to you by e-mail, you will also be informed of the dispatch by e-mail. In case of doubt, we will contact you.

5. Order cancellation and withdrawal from the contract

The Buyer may withdraw from the contract within 14 days of receipt of the goods or the last part of the delivery, regardless of the method of receipt of the goods or payment. This period is intended to allow the Buyer to become reasonably familiar with the nature, characteristics and functionality of the goods.

The buyer is also entitled to withdraw from the contract at any time before delivery of the goods.

The buyer shall send or deliver the withdrawal to the seller within 14 days. The buyer does not have to state the reason for which he withdraws from the contract. For ease of communication, it is advisable to include the date of purchase or contract/sales receipt number, bank account and the chosen method of return in the withdrawal.

The seller is obliged to reimburse the buyer the full amount corresponding to the price of the goods and the costs paid for their delivery within three weeks of the withdrawal, in the same way in which the payment was received from the buyer. If the seller offers several options within a certain delivery method, he must reimburse the buyer for the cheapest of them. The buyer must send or hand over the purchased goods to the seller within the same time limit at the latest. The goods should be returned to the seller (not on delivery) complete, preferably in their original packaging, and must not show signs of wear and tear or damage. The cost of returning the goods is borne by the buyer.

If the returned goods are damaged by the buyer's breach of duty or wear and tear, the seller is entitled to claim against the buyer for the depreciation of the goods and to set it off against the amount returned.

Exceptions in the return of goods

The right of withdrawal cannot be exercised in the case of contracts for the supply of digital content if it has not been supplied on a tangible medium or in the case of contracts for the provision of services, in both cases provided that performance has been effected with the prior express consent of the buyer before the expiry of the withdrawal period; in the case of contracts for the supply of services or goods (incl. contracts for the supply of goods and services, including alcoholic beverages, the price of which depends on the fluctuations of the financial market independently of the will of the seller; contracts for the supply of goods which have been customised to the wishes of the consumer and contracts for perishable goods which have been irretrievably mixed with other goods; in the case of the supply of sound or visual recordings or computer programs where the buyer has damaged their original packaging; in the case of the supply of newspapers, magazines or other periodicals; in the case of contracts for accommodation, transport, catering or leisure services provided within a specified period or in the case of contracts concluded by public auction under the law governing public auctions.

For reasons of hygiene, goods which come into direct contact with the skin may not be returned.

In the case of the purchase of a Windows tablet that includes a licence for an Office product, the full purchase amount cannot be refunded. If you activate an Office 365 license during the trial period, you become an annual subscriber and it is not possible to terminate the service early. When returning the tablet, the price of the licence will be charged at the current selling price according to microsoft.cz (March 2020 - CZK 1899,-) and this amount will be deducted from the purchase price of the tablet.

6. Payment method, packaging and postage
You can pay for the ordered goods in advance on account or we will send it to you as a cash on delivery. We send the goods by Czech Post, PPL or by mail order. In the case of payment in advance, for orders exceeding CZK 2,000 the Buyer does not pay postage, for lower orders the price is according to the selected service. The Buyer will be informed about the dispatch of the goods by email or by phone. It is possible to pay in cash and collect the goods in person by telephone. Upon agreement, it is possible to choose another method of delivery.

7. Delivery time

The delivery time is from 2 to 14 days, unless otherwise stated. In the event that some goods cannot be shipped within 14 days of receipt of the order, we will inform you immediately. We will dispatch goods that we have in stock no later than the next working day.

8. Exchange of goods
If necessary, we will exchange unused and undamaged goods for another type, type or model.

9. Rights and obligations arising from defective performance
If the goods received are defective (e.g. they do not have the agreed or reasonably expected characteristics, are not fit for the usual or agreed purpose, are incomplete, do not correspond to the quantity, measure, weight or quality of the goods, or do not correspond to other statutory, contractual or even pre-contractual parameters), these are defects in the goods for which the seller is liable.

The buyer may, within two years of receipt of the goods at the latest, claim from the seller the free removal of the defect or a reasonable discount on the price, if he so requests; if this is not disproportionate to the nature of the defect (in particular if the defect cannot be removed without undue delay), a claim may be made for the delivery of a new item without defects or a new part without defects, if the defect relates only to this part.

If repair or replacement of the goods is not possible, the buyer may claim a full refund of the purchase price upon withdrawal from the contract.

Within six months of receipt of the goods, it is presumed that the defect already existed when the goods were received.

The seller is not obliged to satisfy the buyer's claim if he proves that the buyer knew about the defect in the goods before taking delivery or caused it himself.

In the case of second-hand goods sold, the seller is not liable for defects corresponding to the degree of previous use or wear and tear. For goods sold at a lower price, the seller is not liable for the defect for which the lower price was agreed. In such cases, the buyer shall be entitled to a reasonable discount in lieu of the right to exchange.

Legal rights arising from defects

The seller is liable for defects arising after receipt of the goods within the 24-month warranty period or within the period of use stated in the advertisement, on the packaging of the goods or in the enclosed instructions.

Within this period, the Buyer may make a claim and, at his option, claim for a defect that constitutes a material breach of contract (regardless of whether the defect is remediable or irremediable):

remedy the defect by supplying a new item without defect or by supplying the missing item;
to remedy the defect by repair free of charge;
a reasonable reduction in the purchase price; or
a refund of the purchase price on the basis of withdrawal from the contract.
A material breach of contract is one which the breaching party already knew or must have known at the time of the conclusion of the contract that the other party would not have concluded the contract if it had foreseen the breach.

In the case of a defect which is an insubstantial breach of contract (whether or not the defect is remediable), the buyer is entitled to have the defect remedied or a reasonable reduction in the purchase price.

If the removable defect has occurred repeatedly after repair (third claim for the same defect or fourth claim for different defects) or the goods have a greater number of defects (at least three defects at the same time), the buyer may exercise the right to a discount on the purchase price, replacement of the goods or withdrawal from the contract.

The seller is not liable for defects resulting from normal wear and tear or failure to follow the instructions for use.

10. Claims and warranty
The Buyer is obliged to file a claim with the Seller or the person designated for repair without undue delay from the discovery of the defect. If he does so in writing or electronically, he should provide his contact details, a description of the defect and a request for the manner in which the claim is to be settled.

The buyer is obliged to inform the seller of the right he has chosen when notifying the defect or without undue delay after notification of the defect. A change of choice without the seller's consent is only possible if the buyer has requested the repair of a defect that proves to be irremediable.

If the buyer fails to exercise his right under a material breach of contract in time, he has the same rights as in the case of a non-material breach of contract.

The buyer is obliged to prove the purchase of the goods (preferably by proof of purchase). The time limit for the settlement of the claim shall run from the time the consumer lodges the claim. When sending goods for the purpose of a claim, the goods should be packed in suitable packaging to prevent damage, and should be clean and complete.

The seller is obliged to decide on the complaint without delay, within three working days at the latest, or if a professional assessment is needed to make a decision. The information on the need for a professional assessment shall be communicated to the buyer within this period. The Seller shall settle the complaint, including the removal of the defect, without undue delay, at the latest within 30 days of its submission, unless a longer period is agreed in writing with the Buyer. After the expiry of this period, the buyer has the same rights as if it were a material breach of contract.

If the seller refuses to remedy the defect, the buyer may demand a reasonable reduction in the price or withdraw from the contract.

The warranty period shall be extended by the time from the time the claim is made until the claim is settled or until the buyer is obliged to collect the item. If the goods or a part thereof are replaced, the seller's liability shall apply as if the goods or a part thereof had been purchased new.

If it is not possible to monitor the status of the complaint online, the Seller undertakes to inform the Buyer of the settlement of the complaint by email or SMS as requested by the Buyer.

In the case of a legitimate complaint, the Buyer is entitled to reimbursement of the costs reasonably incurred.

The warranty does not apply in cases where:

unprofessional use (contrary to the instructions for use), in particular failure to observe the correct method of use and maintenance of the product
rough handling
improper storage
operation in an aggressive environment (dust, humidity, high or low temperature in contravention of the instructions)
connection to the power supply with incorrect parameters (voltage, frequency)
ingress of foreign substances into the device
unauthorised or unprofessional intervention in the device, including modification or other intervention in the software
malfunction or malfunction of the product due to the installation of software that may damage the device; especially for EET terminals, we strongly recommend using only the applications included in the offer; the correct functionality of the terminals cannot be guaranteed for untested applications, e.g. printing receipts, etc. 
Satomar recommends not to install untested apps on open Google Play devices. Doing so may cause the device to slow down, become corrupted or crash. At the same time, Satomar does not guarantee the correct functionality of installed applications for unverified and incompatible applications, nor is Satomar responsible for the full functionality of such applications. Complaints for this reason will therefore not be accepted by Satomar.

unauthorized repair of the device, unauthorized disassembly of the device
damage caused by natural elements, unavoidable events or acts of God
damage to the device firmware, e.g. by battery discharge or connection to a computer
any mechanical damage to the device
the reason for the malfunction of the product is due to incorrect installation procedures
the defect is caused by normal wear and tear or excessive stress on the product (typically buttons, connectors)
Complaint procedure:

Inform us of the complaint by phone, e-mail or in writing,
send the goods as a registered parcel (not COD) to our address,
include the reason for the claim (on the claim form), your address, telephone number and bank account,
proof that the goods complained of were acquired in our shop.
If the dispute cannot be resolved amicably, the consumer has the option to turn to the out-of-court dispute resolution at the Czech Trade Inspection. This service is free of charge. The link to submit a request for out-of-court dispute resolution can be found at https://www.coi.cz/informace-o-adr.

11. Protection of personal data
Data protection information can be found under a separate GDPR tab

12. Dispute Resolution
Disputes between the Seller and the Buyer shall be settled by the ordinary courts.

The buyer may contact dTest, o.p.s. via www.dtest.cz/poradna or by phone at 299 149 009 for advice on his/her consumer rights.

The Seller undertakes to seek out-of-court dispute resolution with the Buyer as a matter of priority, unless the Buyer refuses. Out-of-court dispute resolution is carried out through the YourComplaints.cz service on the website www.vasestiznosti.cz.

This procedure is not mediation according to Act No. 202/2012 Coll., on mediation, as amended, or arbitration according to Act No. 216/1994 Coll., on arbitration and enforcement of arbitral awards, as amended, and its use does not affect the right of the parties to take their claim to court.

During the out-of-court settlement negotiations, the limitation and prescription periods under the Civil Code shall not run or begin to run unless one of the parties to the dispute expressly refuses to continue the negotiations.

Supervision of compliance with the obligations under Act No 634/1992 Coll., on Consumer Protection, as amended, is carried out by the Czech Trade Inspection Authority (www.coi.cz).

13. Other
For the purposes of these terms and conditions, the buyer is understood to be a consumer, which is a person who, unlike the seller, is not acting in the course of his business or profession when concluding and performing the contract.

For the purposes of these Terms and Conditions, the Seller means a businessman who, unlike the Buyer, is acting in the course of his business or in the course of his profession when concluding and performing the Contract.

Take-back of electrical equipment and other products.

Other matters not mentioned herein shall be governed by the Civil Code (No. 89/2012 Coll.), the Consumer Protection Act (No. 634/1992 Coll.) and other legislation, as amended.

The contract and related matters are governed by Czech law.

Changes to the terms and conditions in a form other than mutually agreed in writing are excluded.

These terms and conditions are effective from 1 January 2019.